Services have been restored following a data center cooling failure. ͏ ‌   ͏ ‌
  ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌  
͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏ ‌   ͏



View in browser
<https://links.namecheap.com/e/evib?_t=9a766a4fa5294d089b01463bac20344b&_m=c43d1e48464e4f3c8fbc6e8c1e412649&_e=nTdIIPuPDQV7dWWruE4VToV-jaMsbbW9zxD3uWKe6ymanwAeDnt2QHUOQbVhk59S>

<https://www.namecheap.com/?utm_content=nav_logo>

Namecheap services back online

Dear Ascetic,

Our services are now back online following the significant outage caused by a
cooling system failure at the RadiusDC: Phoenix data center.

We know many of you were unable to access websites, email, and other services
you rely on. We’re deeply sorry for the disruption this caused.

While our teams continue to monitor everything closely, we want to explain
what happened, why services had to be taken offline, and what we’re doing next.

What happened?

A major storm knocked out cooling systems at the data center, causing
temperatures to rise to unsafe levels.

RadiusDC instructed us to take services offline to protect customer
infrastructure. It was a disruptive step, but keeping equipment running could
have caused serious and lasting damage.

Remaining offline until conditions were safe also helped prevent further
problems during recovery.

How this may have affected you

Several Namecheap services were disrupted:


•
Hosting – customer websites and key hosting operations experienced significant
disruption.

•
DNS – management was unavailable, but existing DNS records continued to
resolve.

•
URL redirects – redirects management was offline, but existing redirects still
worked.

•
EasyWP – customer websites and access to EasyWP services were disrupted.

•
Private Email – sending and receiving email was unavailable.

•
Free Email forwarding – forwarded emails could not be received.

Important: Incoming emails should not have been lost. Only delayed.

What happens next

With services restored, we’re examining the incident in detail and will be
taking steps to make our infrastructure more resilient.

This includes adding further redundancy across our data centers in the US,
Europe, and Asia.

We’ll also share what we learn and the actions we take, so you have a clear
picture of the changes that follow.

Please see our full service update for more information →
<https://www.namecheap.com/blog/namecheap-service-outage-update/>

We know how much you depend on these services, and we’re sorry we let you
down. Thank you for your patience while our teams worked to restore our systems.

Best regards,
Team Namecheap




4600 East Washington Street, Suite 305, Phoenix, AZ 85034, USA <>

Namecheap is a trademark and/or registered trademark of Namecheap, Inc

Copyright © 2026 Namecheap, Inc

We are an ICANN accredited registrar.

Serving customers since 2001.